This Policy governs warranty coverage, return/exchange rules, and refunds for purchases made from Lycan, our authorized dealerships/territories, and official online channels. It is read together with our Terms of Use, Privacy Policy, and Shipping & Delivery Policy. If this Policy conflicts with a signed Order/Reservation Agreement for a specific purchase, the signed agreement prevails for that purchase.

1) Scope & Definitions

• Products: Electric motorcycles/scooters, battery packs/chargers, software/firmware, accessories, parts, and merchandise.

• Reservation: A refundable payment to hold a place in queue and engage on final terms; not a purchase order (see §5).

• Down Payment: Money paid toward the actual purchase/production of a Product.

• DOA (Dead on Arrival): A Product with a material defect at first hand-over that prevents basic operation, verified by Lycan after inspection.

• Authorized Service: Service performed by Lycan or an Authorized Lycan Service Center (“ALSC”).

2) Warranty Summary

• Vehicles (complete units): Limited warranty for 24 months / 5,000 km from first retail delivery, whichever occurs first.

• Battery packs: Limited warranty for 24 months / 500 cycles against defects in materials/workmanship and capacity retention to ≥ 70% (measured per Lycan test procedure) when used/charged as specified.

• Chargers & electronics: 24 months limited warranty.

• Accessories/parts: 24 months limited warranty (unless otherwise stated).

• Software/firmware: Provided “as is,” with updates at our discretion; warranty covers only the media/hardware (if any), not feature availability.

3) What the warranty covers

Lycan warrants that covered Products are free from defects in materials and workmanship under normal use and service, when operated, stored, and maintained per the Owner’s Manual and other official documentation.

Remedy. For a valid claim within the warranty period, Lycan will repair the defect with new or remanufactured parts, or replace the component/Product, or provide an equivalent remedy at Lycan’s discretion. Replacement parts may be new or refurbished and carry the remaining warranty of the original Product or [90] days, whichever is longer.

4) What the warranty does not cover (exclusions)

• Wear-and-tear & consumables: Tires, brake pads/shoes, bulbs, fuses, fluids, bushings, chains/sprockets, bearings, cosmetic trims, seat covers, grips, and similar.

• Capacity fade of lithium batteries within normal limits (i.e., above the capacity-retention threshold you set).

• Damage/malfunction due to misuse, abuse, neglect, overloading, racing/stunting, commercial rental (unless designated for such use), accidents, impacts, vandalism, fire, flood, corrosion, vermin, or Acts of God.

• Improper storage/charging: Deep discharge, charging with non-approved chargers, bypassing BMS, or exposure beyond rated IP/environmental limits.

• Unauthorized modifications/repairs: Non-Lycan software/firmware, tuning, altered wiring, non-approved parts, or service by non-authorized providers that causes or contributes to failure.

• Cosmetic issues that do not affect function (minor paint blemishes, small scratches) after acceptance at delivery.

• Telematics/connectivity interruptions beyond Lycan’s reasonable control (carrier outages, poor signal).

• Used, resold, or tampered Products where serial/ID labels are missing/altered.

5) Reservation Refunds

• 100% refundable at any time during the waiting period.

• To cancel and request a refund, contact us through official channels; refunds are processed within 30 days of your request.

• A Reservation is not a sales order and does not obligate either party to proceed; it simply holds your place to negotiate final terms.

See our Reservation Policy for more info.

6) Down Payments

• Down payments are non-refundable.

• Reason: Down payments are applied toward materials, labor, overhead, and other Cost of Goods for your Product.

• This applies whether paid in cash, financing proceeds, tranches, or installments.

See our Reservation Policy for more info.

7) Returns & Exchanges

7.1 Vehicles

• Change-of-mind returns are not accepted after delivery/registration, except as required by law.

• DOA/major defect at hand-over: If a vehicle is DOA, we will repair on priority or replace the vehicle if repair is not feasible within a reasonable time, subject to verification during pre-delivery inspection (PDI) + customer acceptance.

• Fit & finish corrections: Cosmetic or minor issues found at hand-over will be recorded on the delivery checklist and corrected under warranty.

7.2 Battery packs & chargers (hazmat)

• Returns are limited due to hazardous-goods rules. We accept returns only for verified defects under warranty and will arrange compliant transport. Change-of-mind returns are not accepted.

7.3 Parts & accessories (boxed)

• Unopened/unused items may be returned within [7] days of receipt with proof of purchase; a restocking fee up to [15%] may apply.

• Defective on receipt: Exchange or repair under warranty within [30] days of delivery.

7.4 Merchandise/apparel

• Size exchanges within 7 days if unworn with tags; customer pays return shipping unless defective.

8) How to make a warranty claim or return

1. Contact shop@lycan.com.ph with Order ID, serial number, description, photos/video.

2. Triage: We may perform remote diagnostics and ask you to visit an ALSC.

3. Approval: If covered, we’ll issue an RMA and next steps (drop-off, pick-up, or on-site).

4. Logistics: For large items, we coordinate transport; for parts/accessories, ship to the address we provide.

5. Repair/Replace: We perform the service and notify you for completion/collection.

9) Costs during warranty

• Covered: Parts and labor for warranty repairs; reasonable return shipping if Lycan requests the item back.

• Not covered: Consumables, routine maintenance, accessories, cosmetic fixes outside DOA/hand-over notes, and any cost arising from exclusions in §4. Loaner vehicles are not guaranteed; availability varies by location.

10) Transfer of warranty

The original warranty may be transferred to a subsequent private owner within 30 days of sale by notifying Lycan and providing proof of transfer, subject to inspection and exclusion for abuse/mods. Dealer/auction resales may require additional inspection.

11) Software/Firmware & Updates

We may issue updates (including safety/security). Some updates may be required for continued safe operation. Features may change or vary by model/region. Updates do not extend warranty periods unless required by law.

12) Production timelines, delays & substitutions (pre-orders/prototypes)

For early demo/prototype programs, delivery may take 3 to 24 months from reservation (see Shipping & Delivery Policy). If material changes affect price or core performance, we’ll notify you with options to accept, reconfigure, or cancel.

13) Financing & disbursements

If a bank disburses loan proceeds directly to Lycan for your order, vehicle release follows receipt/verification and completion of any lien/encumbrance documents. Any bank-related cancellations are governed by your loan agreement and this Policy (reservation/down payment rules).

14) Limitation of liability (warranty context)

To the fullest extent permitted by law, Lycan’s liability for warranty claims is limited to repair or replacement of the defective Product or the purchase price actually paid, at Lycan’s option. Lycan is not liable for incidental or consequential damages (loss of use, time, income), except to the extent such exclusion is prohibited by applicable law.

15) Relation to other policies & law

• This Policy complements our Terms of Use, Privacy Policy, and Shipping & Delivery Policy.

• Reservations and Down Payments are governed by §§5–6.

• Nothing in this Policy limits rights that cannot be limited under the Philippine Consumer Act or other applicable laws.

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16) Contact

Warranty/returns: shop@lycan.com.ph • Phone: +63-915-680-9195
Head office: B229 L28 Mindanao Ave. Ext., Brgy. Sta. Monica, Quezon City, Philippines