1) Scope & definitions

“Products” include vehicles (electric motorcycles/scooters), battery packs/chargers, parts, accessories, and merchandise. “Orders” include paid orders, reservations and pre-orders (including demo/prototype programs), and down-payment arrangements.

2) Delivery options

Dealership / Territory Pickup. Collect your unit at an authorized Lycan location. We’ll notify you when it’s ready; bring valid ID and your order confirmation.

Home / Site Delivery. Available in select areas; fees vary by distance, island shipping, and required equipment (e.g., lift-gate, dedicated rider/van).

3) Shipping areas & carriers

We ship nationwide within the Philippines. Remote areas and island routes may require extended transit times or third-party forwarders. International export is case-by-case and may require special approvals for batteries.

4) Delivery timelines

A. In-stock products (parts/merch): typically 3–10 business days from payment confirmation.

B. Built-to-order / standard production vehicles: typically 30–90 days from configuration lock and payment milestone.

C. Reservations / pre-orders for early demos or prototypes: 3 months to 24 months (3–24 months) from reservation date, subject to engineering, certification, supplier capacity, and regulatory approvals. We provide status updates at least quarterly (monthly if on a critical path).

Important: All dates are good-faith estimates, not guarantees. Lead times may shift due to parts availability, testing/certification, force majeure, or regulatory changes.

5) Order acceptance, production slots & priority

An order confirmation (or reservation acknowledgment) confirms we received your request; it does not guarantee delivery by a specific date.

Production slots are sequenced by timestamp, configuration readiness, region, and payment milestones defined in your Order/Reservation Agreement.

We may contact you to finalize options that affect build timing (color, battery slot count, accessories, etc.).

6) Payments, financing & release of unit

Direct payment. Orders ship or are released once funds clear and any required KYC checks are complete.

Bank personal-loan financing. If your bank disburses directly to Lycan, we release the unit after receipt/verification of disbursement and completion of any lien/encumbrance documents.

Balance at delivery. Any remaining balance and fees (e.g., registration, delivery, accessories) are due before release. Your Order/Reservation Agreement governs payment schedules and refundability of deposits.

7) Risk of loss, title & inspection

Risk of loss/title pass upon (a) hand-over at dealership pickup or (b) successful delivery at your address (signature/ID required).

Inspect on receipt. Check for visible damage, missing items, or incorrect configuration before signing. Note issues on the carrier’s waybill and notify Lycan within 24 hours (vehicles) or 72 hours (parts/accessories). Keep packaging for claims.

8) Failed delivery, storage & redelivery

If delivery fails due to incorrect address, unavailability, or inability to accept, we may charge redelivery and/or storage fees after 5–7 calendar days of attempted delivery/ready-for-pickup notice. Units stored beyond 30]days may incur ₱2,000/day storage and risk order cancellation per your agreement.

9) Partial shipments & split deliveries

We may ship accessories/parts separately from vehicles. You will receive separate tracking and delivery notices as applicable.

10) Documentation, registration & readiness

Sales docs: Official Receipt/Sales Invoice are issued at release.

LTO registration: If you opt for Lycan/dealer processing, allow 10–30 business days post-release (varies by LGU and plate availability).

Pre-delivery inspection (PDI): Vehicles pass PDI and functional tests prior to hand-over; customers receive a basic orientation and owner materials.

Software/firmware: We may install the latest updates before release. OTA/data services require connectivity and may vary by region/carrier.

11) Batteries, chargers & hazmat rules

High-capacity lithium batteries are dangerous goods and are subject to IATA/IMDG/ADR and local transport rules. Certain air/sea lanes may be unavailable or require special packing/labels, which can extend lead times and increase fees. We will coordinate compliant routing; tampering with battery packaging voids transit warranties and may be unlawful.

12) Delays, substitutions & changes

We’ll always try to meet estimated dates, but delays may occur from supplier constraints, certification, customs, strikes, weather, or force majeure.

For pre-orders/prototypes, we may adjust specifications or substitute equivalent or better components as part of product improvements or compliance; any material change affecting price or core performance will be communicated with your options: accept, reconfigure, or cancel per your agreement.

If a delay exceeds 90 days beyond the last communicated window for in-stock/BTO, or 180 days for prototypes, you may request remedies outlined in your Order/Reservation Agreement.

13) Shipping fees, duties & taxes

Domestic PH shipments: fees are quoted at checkout or by your dealer; island/remote surcharges may apply.

International export (if applicable): you are responsible for destination duties/taxes, import permits, and compliance. Export may be limited by battery regulations.

14) Damaged, lost, or incorrect items

Transit damage/loss: Report immediately with photos, waybill, and serial numbers. We will file a carrier claim and arrange repair/replacement.

Incorrect configuration/shortage: Report within 24 hours (vehicles) or 72 hours (parts). We’ll correct or supply missing items promptly.

These processes work with (not instead of) your Warranty and Returns/Refunds policies.

15) Customer responsibilities

Provide accurate delivery details, ensure an adult (with ID) is present, and confirm site access (e.g., gates, parking, elevator). For home delivery, customer is responsible for local permits (if any) and safe access for movers/technicians.

16) Contact & support

Delivery questions or to reschedule: info@lycan.com.ph

/ +63-915-680-9195. Include your Order ID, name, and delivery address.

17) Policy relationship

This Policy works together with Lycan’s Terms of Use, Warranty Policy, and Returns/Refunds Policy. If a conflict arises, your signed Order or Reservation/Pre-Order Agreement prevails for that purchase.