About the Role

Lycan is looking for a meticulous and trustworthy Rewards Processing Manager to ensure that every commission, royalty, bonus, and reward in our ecosystem is accurately tracked, fairly calculated, and disbursed on time — empowering our partners, co-producers, and customer advocates to trust and thrive in Lycan’s growth model.

Role Overview

As the Rewards Processing Manager, you are the financial backbone of Lycan’s referral, royalty, and incentive ecosystems. You’ll oversee the systems that track rewardable actions across customers, co-producers, and dealers — and ensure everyone gets what they’ve earned, without delays or errors.

This role requires both operational precision and a deep sense of accountability, as it directly impacts trust and retention across all of Lycan’s stakeholder groups.

Primary Objectives

Ensure Accurate Reward Calculations: Track, compute, and verify all commission, bonus, and royalty entitlements across programs with precision.

Timely Reward Disbursements: Process payouts on schedule, ensuring consistent and reliable reward cycles for all stakeholders.

Maintain System Integrity: Work closely with Finance, Tech, and Community teams to ensure reward systems, databases, and logs are complete, correct, and protected.

Support Stakeholder Trust: Respond to reward-related inquiries with professionalism and accuracy; resolve disputes quickly and fairly.

Key Tasks & How They're Done

1. Track Rewards Across Programs: Monitor and manage all active reward logs (commissions, royalties, bonuses) via spreadsheets, dashboards, and platform exports.

2. Calculate & Verify Payouts: Perform batch calculations or automate via spreadsheets/formulas; run QA processes to ensure zero errors.

3. Coordinate with Finance for Disbursement: Prepare payout summaries and disbursement requests with supporting documentation; reconcile with finance team monthly.

4. Maintain Reward Ledger & Audit Trail: Keep clear, timestamped records of all reward movements — who earned what, when, and why.

5. Resolve Reward Inquiries & Escalations: Act as the point of contact for any reward discrepancies or requests; respond within SLA.

6. Improve Systems & Processes: Propose or build automation tools, trackers, or reports that streamline reward calculations and transparency.
   

Earning & Growth Opportunities

Performance Bonuses: Additional pay for error-free reward cycles, on-time disbursement targets, or accuracy KPIs.

Path to Finance Ops Lead or Loyalty Program Manager: You may grow into broader roles managing financial operations, referral systems, or rewards infrastructure company-wide.

Involvement in Strategic Reward System Design: Your insights may directly influence how we improve and scale Lycan’s referral or royalty systems.

Recognition for Precision & Impact: Top performers become trusted stewards of Lycan’s fairness and can be publicly recognized in company updates and events.